Refund policy

Last updated: August 22, 2024

Thank you for choosing Plan B eSIM. We aim to provide you with the best possible experience. If you are not entirely satisfied with your purchase, we're here to help.

1. Returns

You have 14 days from the date of purchase to return an item. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

3. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Contact Us

If you have any questions on how to return your item to us, please contact our customer service team:

We appreciate your business and are here to assist you with any concerns you may have!